Refund Policy

Welcome to Lemons Spice Place.
This Refund Policy explains the terms under which refunds may be issued for orders placed through our website or online ordering platform.

1. Order Cancellation

• Once an order is confirmed and food preparation has started, it cannot be cancelled.

• If you wish to cancel an order, please contact us immediately after placing the order.

• Cancellation requests will be considered only if the order has not yet been prepared or dispatched.

2. Refund Eligibility

Refunds may be issued in the following cases:

• Wrong item delivered

• Order not delivered

• Missing items in the order

• Food quality issue (valid proof may be required)

• Payment deducted but order not confirmed

Refunds will not be applicable for:

• Change of mind after order confirmation

• Delay caused due to traffic, weather, or unavoidable situations

• Taste preferences or personal liking

3. Refund Process

• To request a refund, please contact us within 24 hours of order delivery.

• You may be asked to share order details, invoice, or images for verification.

• Once approved, the refund will be processed within 5–7 working days.

4. Mode of Refund

• Refunds will be issued through the original payment method used while placing the order.

• For online payments, the amount will be credited back to your bank account or wallet as per the payment gateway timeline.

• Cash refunds are not provided for online orders.

5. Partial Refunds

• In case of missing or incorrect items, a partial refund may be issued based on the affected item’s value.

• The final refund decision will be taken by Lemons Spice Place management.

6. Contact for Refund Requests

For any refund-related queries, please contact:

Lemons Spice Place
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7. Policy Changes

Lemons Spice Place reserves the right to modify or update this Refund Policy at any time without prior notice.
Any changes will be updated on this page.